Last month, we talked about
answering the phone and taking messages. In this post, we'll go over language for making business phone calls, leaving a message, and calling a non-English speaking country.
First,
always "
have a smile in your voice" when you're talking on the phone, especially in a business situation. Even if you make a grammar mistake, use the wrong words, etc, if you
sound friendly, you'll get better results from a phone call.
Now, let's look at an example of "bad phone manners" from a caller. What mistakes did the caller make?
Receiver: Good morning, ABC Company, sales office. How may we help you today?
Caller:
Bob Jones, please.
Receiver: Certainly, may I ask who's calling, please?
Caller: Jim Porter.
Receiver: Please hold, Mr Porter. I'll put you through to Mr Jones.
(phone rings five times)
Receiver: Hello? Sorry to keep you waiting, Mr Porter. I am afraid Mr Jones isn't at his desk at the moment. May I take a message?
Caller: Please tell him to call me back at 514-867-5555, and that I'll be in Vancouver tomorrow afternoon, around 3.
Receiver: I see. Your number is 514-867-5555, and you'll be in Vancouver tomorrow afternoon, around 3? Is that correct, Mr Porter.
Caller: Yes. Goodbye.
Receiver: Thank you for calling, Mr Porter. I'll make sure Mr Jones gets your message. Have a good day.