As always, there are many textbooks using the phone (smartphone, home phone, etc) in English. In my fifteen years of ESL teaching, "Telephoning in English" is the best for ESL learners who work in an international business.
There's a lot of non-native English speakers, so ESL learners get to listen to accented English. In business, you may often speak to people from Germany, Italy, France, and other non-English speaking countries. Telephoning In English will help you get used to different accents.
Telephoning In English is not easy. The speakers talk more naturally (fast), and, again, have strong accents. This is good because that's what you will hear in real business situations.
Telephoning In English covers taking messages, asking about late deliveries, and more. There's even a unit on ordering a pizza. So, you can practice different types of business telephone conversations.
Study Tip: If you're in an English speaking country, a good way to practice your telephone English skills is to order a pizza. The words you will need are very common (pepperoni is pepperoni in most countries), and it's excellent practice.
You can order Telephoning In English here.
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