Using the phone in a second language is very difficult, especially at work. Today, we'll look at how to handle fast talkers on the phone.
Fast Talkers
First, politely ask the caller to slow down. Use indirect questions to help you with the problem (see post).
Situation 1: The Caller is talking too fast.
Excuse me. _______________________
a) Slow down. You're talking too fast.
b) Speak slowly!
c) Speak slowly, please.
d) Could you speak more slowly, please?
Think about the answer then click "read more" to learn the answer.
The correct option is d.
a and b are too direct, and the caller may think you're being rude. c does have the work please, but, it's also too direct. Indirect questions sound more polite and friendly.
Remember, it's okay to say, "I'm sorry. English is my second language. Could you speak more slowly, please?"
If you don't think you can help the caller in English, you can say:
"Would you mind holding the line? I'll put you through to an English speaker who can assist you."
(Note: put you through to = connect. Check the post on phrasal verbs.)
Remember: don't panic. Listen carefully, and don't be afraid to say you don't understand, or to ask the other person to speak more slowly.
As always, the Internet is an excellent ESL resource. YouTube has many videos to help you with phone calls in English.
Situation 1: The Caller is talking too fast.
Excuse me. _______________________
a) Slow down. You're talking too fast.
b) Speak slowly!
c) Speak slowly, please.
d) Could you speak more slowly, please?
Think about the answer then click "read more" to learn the answer.
The correct option is d.
a and b are too direct, and the caller may think you're being rude. c does have the work please, but, it's also too direct. Indirect questions sound more polite and friendly.
Remember, it's okay to say, "I'm sorry. English is my second language. Could you speak more slowly, please?"
If you don't think you can help the caller in English, you can say:
"Would you mind holding the line? I'll put you through to an English speaker who can assist you."
(Note: put you through to = connect. Check the post on phrasal verbs.)
Remember: don't panic. Listen carefully, and don't be afraid to say you don't understand, or to ask the other person to speak more slowly.
As always, the Internet is an excellent ESL resource. YouTube has many videos to help you with phone calls in English.
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