Business English: Customer Service - Face To Face

Today's post will be on using English for face-to-face customer service. We'll cover general, everyday language for greeting customers/clients, explaining services/goods, saying "no", inviting repeat business.

Business English: Receiving Complaints

Last week, we looked at making complaints. Today's post is all about the opposite: receiving complaints. In this post, we'll go over the language tools and expressions to help you deal with a complaint. 

Business English: Making Complaints

Unhappy with a service or product? Do you have a customer or compliant complaint? Today's post will be about how to make complaints, both politely and strongly.

Business English: Small Talk With Business Visitors

In September we discussed "the art of conversation" in social situations. Today, we will look at small talk in international business. 

Using a second language at work can be stressful, but, remember the first rule: 

relax

Business people who travel abroad know that their hosts will be using a second language. So, focus more on making your guest and/or comfortable, and having a short but  lively conversation before "getting down to business".

Even if you are not the person the business visitor is meeting that day, you can create a good impression of your company if you  help the guest get to the meeting place and make them feel relaxed.